Privileged Presence, 2nd Edition

Personal Stories of Connection in Health Care

Liz Crocker & Bev Johnson

Paperback Price: $13.56 List Price: $16.95 (save 20%) ISBN: 9781936693696
eBook Price: $11.96 List Price: $14.95 (save 20%)
  • epub (for iPhone/iPad, Android, eReaders)

Pp2e cover web

Quantity discounts (excludes digital products):

  • 1 - 49 items: 20% discount
  • 50 - 199 items: 30% discount
  • 200 - 499 items: 35% discount
  • 500+ items: 40% discount

Estimated delivery date: July 11 – July 13 eBooks and MP3 Audio files are available for download on purchase. Questions?

Awarded second place in the 2015 American Journal of Nursing Book of the Year Awards for Public Interest and Creative Works! 

Now fully updated, Privileged Presence is a collection of over 50 stories that reflect people’s health care experiences from the points of view of compassion, communication, collaboration, respect and dignity…or their absence.

This timely book uses real-world experiences recounted by patients and their families, nurses, doctors, and other healthcare professionals to illustrate what works and what doesn’t, what increases or diminishes people’s sense of confidence and well-being.

Rave Reviews

“These are the people who bear witness to what is miraculous and what is wrong with health care. . . . Once you’ve had the privilege of reading this book, pass it on—it’s the best book you will ever give as a gift.” 
—Nancy DiVenere, president, Parent to Parent USA

“Should be required reading for all health care professionals, especially students. Underlying the quiet dignity of each story is a powerful message about how to become a more skillful clinician.” 
—William Schwab, MD, professor, department of family medicine, University of Wisconsin School of Medicine and Public Health

“The 'privileged presence' of this book’s title runs full circle, from the patients, family members, and caregivers who tell their stories of pain, healing, cruelty, and kindness in medical care, to their narrators, to the reader who is invited to witness their intimacies.” 
—Michael Rowe, PhD, Yale University school of medicine, and author, The Book of Jesse

"Privileged Presence is a sometimes sobering and sometimes heartening reflection of the variability of the healthcare experience. [...] it is an invitation to healthcare professionals to dare to recognise themselves in the stories, good and bad, to rise to the challenge to replicate what they do well and to have the courage to identify what they need to change. It is an invitation to self improvement and personal insight. It works as a learning tool because the stories evoke feelings which, in turn, influence behaviour in ways which facts and data alone cannot. Privileged Presence is a timeless manual for all in healthcare in that it both challenges and sustains."
—Margaret Murphy, patient advocate, External Lead Advior, World Health Organization for Patient Safety Program

"What a privilege it is to read Priviliged Presence. This book taught me volumes about the opportunities we all have to make real connections during some of the most difficult times of our lives. These remarkable true stories are sometimes cautionary, often inspiring, and never less than totally frank. I can't imagine that there's anyone seeking or involved in healthcare who wouldn't benefit from reading and discussing these candid and thoughtful accounts."
—Will Schwalbe, author, The End of Your Life Book Club

"I found myself pulled into the fabric of these stories, relating as a mom, a caregiver, and a widow and reliving many of my own personal experiences. Some stories are agonizing and tender, offer hope or describe simple human kindness, and some pull back the veil on areas in healthcare that absolutely need to change. As I finished the book, I felt a resolve to be part of improving what can become better and applaud the courage and compassion of those who dare to embrace the humanness of healthcare. I hope that the next healthcare worker who delivers care to my children, my parents, or to me has read this book."
—Sue Sheridan, Director of Patient Engagement, Patient-Centered Outcomes Research Institute (PCORI)

"As I read Privileged Presence, I don’t feel like I am reading a textbook. I feel like I am listening to someone share their story, and I feel grateful to have heard/read their story. When I look at Privileged Presence I think to myself 'Why can’t all textbooks be like this one?'"
—Healthcare student

Table of Contents


About the Author

Liz Crocker's working career has included teaching, broadcasting, writing for newspapers and magazines, and running several businesses. She has owned and run a children's bookstore since 1978 and now has an environmental business with five stores across Canada. Liz has held leadership positions with a number of health care organizations and is Vice President of the Institute for Family-Centered Care.

Bev Johnson is President and Chief Executive Officer of the Institute for Family-Centered Care in Bethesda, Maryland. She is a nurse and a trustee of several organizations. She has provided on-site technical assistance and training to over 100 hospitals in North America and worked with the Association of American Medical Colleges on family-centered practice. She is the co-author of several books and the producer of award-winning films in the field.

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